Terms of service

TERMS OF SERVICE

Last Updated: August 24, 2026

Overview

Welcome to Ascension Beverage Co.

The terms “Ascension,” “Ascension Beverage Co.,” “we,” “us,” and “our” refer to Ascension Beverage Co. as the operator of this website and provider of the products and services described through it.

Ascension operates this website and related online services, including information, content, features, account tools, purchasing functionality, recurring-service options, local delivery, pickup, and other products and services collectively referred to as the “Services.”

Our online store is powered by Shopify, which provides the commerce platform that enables us to offer certain Services to you.

These Terms of Service, together with any policies referenced herein, govern your access to and use of the Services and describe certain rights and responsibilities associated with purchases and recurring service.

Please read these Terms carefully. They contain important information concerning your legal rights, recurring-service obligations, warranty disclaimers, limitations of liability, and other matters.

By accessing or using the Services, creating an account, placing an order, enrolling in recurring service, or otherwise interacting with Ascension through the Services, you agree to these Terms and our applicable policies.

If you do not agree with these Terms, you should not use the Services.

SECTION 1 - ELIGIBILITY, ACCESS & ACCOUNTS

By using the Services, you represent that you are at least the age of majority in your state or jurisdiction of residence or otherwise legally capable of entering into a binding agreement.

You may be required to provide information including your:

  • name;
  • email address;
  • telephone number;
  • billing information;
  • payment information;
  • shipping or delivery address;
  • service address; and
  • other information reasonably necessary to process an order or provide service.

You represent that information you provide to Ascension is accurate, current, and complete and that you have the authority to provide and use such information.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

You may not sell, transfer, assign, or license your account to another person without Ascension's authorization.

SECTION 2 - OUR PRODUCTS & SERVICES

Ascension offers bottled-water products, recurring 5-gallon water service, pickup and self-service bottle exchange, bottled-water delivery, business and commercial supply, and other products or services that may be offered from time to time.

We make reasonable efforts to accurately describe our products and Services. However, packaging, labels, colors, images, product presentation, and other visual characteristics may appear differently depending on your device or may change as products are updated.

Product specifications, descriptions, packaging, availability, pricing, and service offerings may change without prior notice where permitted by law.

We reserve the right to:

  • modify or discontinue products or Services;
  • limit quantities;
  • establish or modify service areas;
  • limit service availability;
  • decline orders or service requests; and
  • restrict sales where reasonably necessary for operational, safety, regulatory, inventory, or business reasons.

Availability of a product on the website does not guarantee that the product will remain available.

SECTION 3 - ORDERS & ACCEPTANCE

Submitting an order constitutes an offer to purchase products or Services from Ascension.

An order is not finally accepted until Ascension has accepted the transaction and the applicable payment or payment authorization has been successfully processed.

We reserve the right to accept, reject, modify, or cancel an order where reasonably necessary, including because of:

  • inventory availability;
  • pricing or listing errors;
  • payment issues;
  • suspected fraud;
  • delivery-service limitations;
  • serviceability;
  • product restrictions;
  • operational conditions; or
  • other legitimate business reasons.

If an order is changed or canceled by Ascension after submission, we will make reasonable efforts to notify you using the contact information provided.

Purchases may be made for personal, residential, business, commercial, event, institutional, or other lawful end-use purposes.

Products may not be purchased for unauthorized resale, unlawful distribution, or export in violation of applicable law or without any authorization that may be required.

SECTION 4 - PRICES, BILLING & PAYMENT

Prices, promotions, discounts, delivery fees, deposits, and other charges are subject to change unless otherwise stated.

The amount charged for a completed purchase will generally be based on the prices, fees, discounts, and applicable terms presented at the time the transaction is submitted or recurring charge is processed.

Unless expressly stated otherwise, prices do not include applicable:

  • sales or similar taxes;
  • delivery-service charges;
  • shipping charges;
  • refundable bottle deposits; or
  • other applicable fees.

You agree to provide current, complete, and accurate billing and payment information.

By providing a payment method, you represent that you are authorized to use that payment method and authorize Ascension and its payment providers to charge amounts properly due under your order or recurring-service arrangement.

SECTION 5 - RECURRING 5-GALLON SERVICE

Ascension offers recurring 5-gallon water delivery on available service frequencies, which may include:

  • weekly;
  • bi-weekly; and
  • monthly service.

Recurring 5-gallon delivery requires a minimum of three 5-gallon jugs per scheduled service for all customer types.

This minimum applies to recurring delivery service and does not apply to Hampton Pickup & Self-Service Jug Exchange.

Customers enrolling in recurring delivery authorize Ascension and its applicable subscription and payment providers to automatically charge the payment method associated with the account for recurring water, applicable delivery-service fees, and other authorized recurring charges according to the selected service frequency.

Recurring charges continue until the service is canceled in accordance with Ascension's Purchase Options Cancellation Policy.

SECTION 6 - RECURRING SERVICE CHANGES & CANCELLATION

Customers may modify or cancel recurring service subject to Ascension's applicable service-change requirements.

Requests affecting the next scheduled service, including cancellations, quantity changes, water-type changes, skips, and other eligible adjustments, must generally be submitted by 3:00 PM Eastern Time on the business day before the scheduled delivery.

Requests received after the cutoff may not take effect until the following scheduled service.

Cancellation applies prospectively and does not automatically cancel or refund an order that has already been processed, prepared, routed, or fulfilled.

Additional cancellation, skip, pause, and recurring-service terms are set forth in Ascension's Purchase Options Cancellation Policy.

SECTION 7 - SERVICE AREA & DELIVERY ZONES

Eligibility for Ascension local delivery is determined using the customer's complete delivery address and applicable service-area criteria.

For standard local delivery, Ascension currently uses the following service zones based on verified driving distance from our Hampton, Virginia fulfillment location:

Zone 1: 0-30 driving miles
Zone 2: More than 30-60 driving miles

Addresses outside the standard 60-mile service area may require review and are not guaranteed to qualify for delivery.

ZIP codes, municipalities, counties, maps, or general geographic descriptions may be used for informational purposes, but the customer's verified delivery address and applicable driving-distance determination control service eligibility and zone classification.

Ascension reserves the right to modify service areas, route structures, or delivery availability based on operating conditions.

SECTION 8 - DELIVERY SERVICE FEES

Current standard local delivery fees are:

Zone 1: $7.50 per scheduled delivery
Zone 2: $14.99 per scheduled delivery

For recurring 5-gallon service, the applicable delivery-service fee is part of the customer's recurring service.

Shopify checkout may display a fulfillment method identified as Local Delivery, Shipping, Free, $0.00, or similar wording. Such wording may indicate that Shopify is not imposing an additional checkout fulfillment charge.

It does not eliminate an applicable Ascension Zone 1 or Zone 2 delivery-service fee displayed separately as part of the customer's order or recurring service.

Additional delivery terms are described in Ascension's Shipping & Delivery Policy.

SECTION 9 - 5-GALLON BOTTLE DEPOSITS

Ascension 5-gallon bottles are subject to a $10 refundable bottle deposit per bottle when applicable.

The bottle deposit is separate from the purchase price of the water and from any delivery-service fee.

When an eligible Ascension bottle is returned and exchanged for a filled Ascension bottle, no new deposit is generally required for that exchanged bottle.

Additional deposits may apply when bottle inventory assigned to a customer increases or eligible bottles are not returned.

Bottle deposits may be refunded after eligible Ascension bottles are returned and the customer's bottle inventory is reconciled in accordance with Ascension's applicable policies.

Missing, unreturned, or otherwise unreconciled bottles may reduce the amount of deposit eligible for refund.

SECTION 10 - HAMPTON PICKUP & SELF-SERVICE JUG EXCHANGE

Customers may purchase Ascension 5-gallon water directly from our Hampton location without enrolling in recurring delivery service.

Hampton pickup is available for one or more 5-gallon jugs and is not subject to the three-jug recurring-delivery minimum.

No recurring subscription is required.

Customers may purchase water and exchange eligible Ascension bottles on their own schedule, subject to product availability and operating hours.

No Zone 1 or Zone 2 delivery-service fee applies to Hampton pickup.

When a customer receives an Ascension bottle without returning an eligible bottle for exchange, the applicable refundable bottle deposit may be charged.

SECTION 11 - BOTTLED-WATER DELIVERY

Standalone bottled-water delivery requires a minimum bottled-water merchandise purchase of $35 before delivery fees, taxes, discounts, deposits, or other charges.

Standalone bottled-water delivery is subject to the standard applicable delivery fee:

Zone 1: $7.50 per delivery
Zone 2: $14.99 per delivery

Customers with an active recurring 5-gallon delivery may add one or more eligible bottled-water cases to the same scheduled 5-gallon delivery without an additional delivery fee beyond the customer's existing Zone 1 or Zone 2 service fee.

The $35 standalone bottled-water minimum does not apply to eligible bottled-water products added to an active scheduled 5-gallon delivery.

Product and inventory availability may vary.

SECTION 12 - SHIPPING, DELIVERY & FULFILLMENT

Certain products may be available for local delivery, pickup, direct fulfillment, or carrier shipping depending on the product, location, inventory, and ordering channel.

5-gallon recurring service bottles are not fulfilled through ordinary parcel-carrier shipping.

Carrier shipping is available only when offered during checkout or otherwise confirmed by Ascension.

Delivery or shipping dates and times are estimates unless expressly guaranteed in writing.

Service may be affected by:

  • weather;
  • road conditions;
  • holidays;
  • carrier delays;
  • vehicle or equipment issues;
  • inventory conditions;
  • facility closures;
  • emergencies; or
  • other circumstances outside Ascension's reasonable control.

Detailed terms governing fulfillment are contained in our Shipping & Delivery Policy.

SECTION 13 - DELIVERY ACCESS & CUSTOMER RESPONSIBILITIES

Customers receiving local delivery are responsible for providing accurate service-address and contact information and for maintaining reasonable access to the designated delivery location.

Recurring 5-gallon customers should make eligible Ascension bottles available for exchange as required.

Ascension may be unable to complete a delivery because of circumstances including:

  • inaccessible premises;
  • incorrect addresses;
  • locked or restricted areas;
  • unsafe conditions;
  • animals or other hazards;
  • missing delivery instructions; or
  • other circumstances preventing safe or reasonable delivery.

Additional delivery attempts, special handling, or unresolved bottle inventory may result in additional charges where permitted by applicable policies.

SECTION 14 - PROOF OF DELIVERY

Ascension may use reasonable proof-of-delivery records in connection with fulfillment, including:

  • delivery status;
  • timestamps;
  • photographs;
  • route or location information; and
  • other delivery records.

Such information may be used for service verification, customer notifications, dispute resolution, operational management, bottle reconciliation, and other legitimate service purposes subject to applicable privacy requirements.

SECTION 15 - RETURNS, REFUNDS & PRODUCT ISSUES

Due to the consumable nature of water and beverage products, water-product purchases are generally final once delivered, shipped, or picked up.

This does not prevent Ascension from providing an appropriate remedy where a product is damaged, defective, incorrect, or otherwise eligible for relief under applicable law or Ascension policy.

Refundable 5-gallon bottle deposits are separate from water-product sales and are governed by Ascension's bottle-deposit terms.

Complete return, refund, replacement, credit, and damaged-product provisions are contained in Ascension's Refund & Return Policy.

SECTION 16 - PROMOTIONS & DISCOUNTS

Ascension may offer promotions, introductory pricing, referral incentives, discounts, complimentary shipping, or other offers from time to time.

Promotional offers may:

  • apply only to specified products or charges;
  • apply only to new or eligible customers;
  • expire;
  • be limited in quantity or duration;
  • exclude deposits, delivery-service fees, taxes, or other charges; or
  • be subject to separate promotional terms.

Unless expressly stated otherwise, promotions are not redeemable for cash and may not be combined with other offers.

If promotional terms conflict with these Terms, the more specific terms governing the promotion will control with respect to that promotion.

SECTION 17 - BUSINESS, COMMERCIAL & EVENT ORDERS

Ascension may provide products and services to businesses, offices, commercial customers, events, schools, hospitality customers, institutions, and other organizations.

Certain larger-volume, commercial, event, or specially coordinated orders may be subject to:

  • separate pricing;
  • minimum quantities;
  • delivery requirements;
  • payment terms;
  • service schedules;
  • written quotes;
  • purchase orders; or
  • separate agreements.

Where a separate written agreement conflicts with these Terms, the terms of the separate agreement will control with respect to the applicable transaction.

SECTION 18 - INTELLECTUAL PROPERTY

The Services and their content, including trademarks, brand names, logos, text, graphics, images, videos, audio, product presentation, software, layout, and design, are owned by or licensed to Ascension Beverage Co. and are protected by applicable intellectual-property laws.

The Services are provided for lawful personal or business use in connection with evaluating, purchasing, or using Ascension products and Services.

You may not reproduce, distribute, modify, publish, display, transmit, exploit, or create derivative works from protected Ascension materials without prior authorization except where permitted by law.

Ascension's names, logos, product names, service names, slogans, and designs may constitute trademarks or other protected intellectual property.

Nothing in these Terms grants any ownership interest or license to Ascension intellectual property except the limited right to access and use the Services in accordance with these Terms.

Shopify's names, marks, and other intellectual property remain the property of Shopify or its licensors.

All other third-party trademarks are owned by their respective owners.

SECTION 19 - OPTIONAL & THIRD-PARTY TOOLS

The Services may include or integrate with tools or functionality provided by third parties, including commerce, subscription, mapping, payment, communication, delivery, or account-management technologies.

Your use of third-party services may also be subject to the applicable third party's terms and privacy practices.

To the extent permitted by law, Ascension does not control and is not responsible for the independent operation of third-party tools or services.

We may add, modify, or discontinue integrations, tools, features, or resources from time to time.

SECTION 20 - THIRD-PARTY LINKS

The Services may contain links or access to third-party websites, services, or content.

Ascension is not responsible for the accuracy, availability, security, policies, products, or practices of independent third-party websites.

If you access a third-party website or service, you do so subject to that provider's applicable terms and policies.

Questions or disputes concerning products or services purchased directly from an independent third party should generally be directed to that third party.

SECTION 21 - RELATIONSHIP WITH SHOPIFY

Ascension Beverage Co. is powered by Shopify, which enables us to provide the Services to you.

However, sales and purchases made through our store are transactions directly with Ascension Beverage Co.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Ascension Beverage Co., including injury, damage, or loss resulting from products or services purchased from Ascension.

To the fullest extent permitted by law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Ascension Beverage Co.

SECTION 22 - PRIVACY

Personal information collected through the Services is handled in accordance with Ascension's Privacy Policy.

Because our commerce Services are hosted by Shopify, Shopify may collect and process certain information relating to your access to and use of the Services.

Information may also be processed by service providers reasonably necessary to operate functions such as:

  • payment processing;
  • subscription management;
  • customer communications;
  • delivery and routing;
  • analytics;
  • fraud prevention; and
  • account administration.

Please review Ascension's Privacy Policy for additional information regarding collection, use, disclosure, and protection of personal information.

SECTION 23 - FEEDBACK & CUSTOMER CONTENT

If you voluntarily submit reviews, comments, suggestions, ideas, photographs, testimonials, or other feedback concerning Ascension or the Services, you represent that you have the right to provide that material.

Unless prohibited by law or otherwise agreed in writing, you grant Ascension a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, adapt, and display such feedback for legitimate business purposes, including operating, improving, and promoting the Services.

You may not submit content that:

  • violates another person's rights;
  • contains unlawful, defamatory, or abusive material;
  • contains malware or harmful code;
  • impersonates another person; or
  • intentionally provides false or misleading information.

Ascension may remove or decline to publish customer content where appropriate.

SECTION 24 - ERRORS, INACCURACIES & OMISSIONS

The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to matters including:

  • product descriptions;
  • pricing;
  • promotions;
  • availability;
  • delivery fees;
  • service areas;
  • transit times; or
  • other information.

Ascension reserves the right to correct errors and update information at any time.

Where permitted by law, Ascension may cancel or correct an affected order if material information associated with the transaction was inaccurate.

If an already-paid transaction is canceled by Ascension because of such an error, any applicable payment will be addressed appropriately.

SECTION 25 - PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

  • violate applicable law;
  • commit fraud or other unlawful activity;
  • infringe intellectual-property or privacy rights;
  • harass, threaten, abuse, or impersonate another person;
  • submit knowingly false or misleading information;
  • distribute spam or unauthorized solicitations;
  • introduce malware, viruses, or harmful code;
  • interfere with or circumvent security controls;
  • scrape or harvest personal information without authorization;
  • interfere with normal operation of the Services; or
  • use the Services in a manner reasonably likely to harm Ascension, Shopify, another customer, or a third party.

Ascension may restrict, suspend, or terminate access where we reasonably determine that these Terms have been violated.

SECTION 26 - TERMINATION

You may discontinue use of the Services at any time.

Recurring-service cancellation is governed separately by the Purchase Options Cancellation Policy and does not occur merely because you stop visiting the website or cease using your account.

Ascension may suspend or terminate access to the Services where reasonably necessary because of:

  • violation of these Terms;
  • fraud or suspected fraud;
  • misuse of the Services;
  • nonpayment;
  • safety concerns;
  • repeated service-access issues;
  • unlawful activity; or
  • another legitimate business reason.

Termination does not eliminate obligations or amounts properly incurred before termination.

Provisions that by their nature should survive termination will remain in effect.

SECTION 27 - DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT AS EXPRESSLY PROVIDED BY ASCENSION OR REQUIRED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

ASCENSION DOES NOT WARRANT THAT THE WEBSITE OR ONLINE SERVICES WILL ALWAYS BE UNINTERRUPTED, SECURE, ERROR-FREE, OR AVAILABLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, ASCENSION DISCLAIMS IMPLIED WARRANTIES THAT MAY OTHERWISE APPLY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY, RIGHT, OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED.

SECTION 28 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, ASCENSION BEVERAGE CO. AND ITS AFFILIATES, OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO THE SERVICES OR PRODUCTS, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR SIMILAR LOSSES, EVEN IF ADVISED THAT SUCH DAMAGES MAY OCCUR.

THIS LIMITATION DOES NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED.

Any rights available to a consumer under applicable law remain unaffected to the extent those rights cannot be waived.

SECTION 29 - INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Ascension Beverage Co., Shopify, and their respective affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from third-party claims, liabilities, losses, damages, and reasonable costs arising from:

  1. your material violation of these Terms;
  2. your violation of applicable law;
  3. your infringement of another person's rights; or
  4. your unlawful or unauthorized use of the Services.

Ascension reserves the right to participate in or control the defense of a claim subject to indemnification where legally appropriate.

SECTION 30 - SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the greatest extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 31 - WAIVER & ENTIRE AGREEMENT

Ascension's failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with applicable policies, order-specific terms, recurring-service terms, and any separate written agreement between the customer and Ascension, constitute the applicable agreement governing use of the Services and purchases from Ascension.

Where a specific policy or written agreement governs a particular subject and conflicts with a more general provision in these Terms, the more specific provision will control with respect to that subject.

SECTION 32 - ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without Ascension's prior written consent where such restriction is permitted by law.

Ascension may assign or transfer its rights and obligations in connection with a merger, reorganization, sale of assets, change in business structure, transfer of operations, or other lawful business transaction.

SECTION 33 - GOVERNING LAW

These Terms and transactions governed by them will be interpreted in accordance with applicable federal law and the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles, except where another jurisdiction's law is required to apply.

To the extent permitted by applicable law, legal proceedings concerning these Terms or the Services may be brought in an appropriate state or federal court serving the jurisdiction in which Ascension maintains its principal Virginia operations.

Nothing in this section deprives a consumer of rights that cannot lawfully be waived under applicable law.

SECTION 34 - HEADINGS

Section titles and headings are provided for convenience and organization only and do not limit or otherwise alter the meaning of these Terms.

SECTION 35 - CHANGES TO THESE TERMS

Ascension may update these Terms from time to time to reflect changes in:

  • products or Services;
  • recurring-service programs;
  • business operations;
  • technologies;
  • policies;
  • applicable law; or
  • other legitimate business needs.

The most current version will be available through our website.

Where required by law, material changes will be communicated through an appropriate notice.

The effective or last-updated date shown at the top of these Terms identifies the current version.

SECTION 36 - INCORPORATED POLICIES

The following Ascension policies, as applicable to a transaction or Service, are incorporated into these Terms by reference:

  • Shipping & Delivery Policy
  • Refund & Return Policy
  • Purchase Options Cancellation Policy
  • Privacy Policy
  • any specific promotional terms; and
  • any additional service-specific terms presented at enrollment, purchase, or checkout.

Customers should review the applicable policies before placing an order or enrolling in recurring service.

SECTION 37 - CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

Ascension Beverage Co.
105 E Street, Suite 300B
Hampton, VA 23661

Phone: (757) 333-2032
Email: info@ascensionbeverageco.com