Shipping policy

SHIPPING & DELIVERY POLICY

Overview

Ascension Beverage Co. offers fulfillment through a combination of recurring 5-gallon water delivery, Hampton pickup and self-service jug exchange, bottled-water delivery, and eligible carrier shipping.

Available fulfillment methods depend on the product, delivery address, service area, and order type. The options available for a specific order will be presented during the applicable ordering or checkout process.

5-Gallon Recurring Delivery Service

Ascension's 5-gallon recurring delivery service is available to eligible residential, business, and commercial customers within our service area.

All recurring 5-gallon delivery service requires a minimum of three 5-gallon jugs per scheduled service.

Customers who need fewer than three jugs, or who prefer to purchase 5-gallon water without a recurring subscription, may use Hampton Pickup & Self-Service Jug Exchange instead.

Delivery eligibility is determined using the customer's full delivery address and actual driving distance from our Hampton, Virginia fulfillment location.

Our standard delivery service area is structured as:

Zone 1: 0-30 driving miles
Zone 2: More than 30-60 driving miles

Addresses beyond the standard 60-mile service area may require manual review and are not guaranteed to be eligible for delivery.

Service-area classifications are based on verified driving distance and may not correspond exactly with ZIP-code, city, county, or municipal boundaries.

5-Gallon Delivery Fees

Recurring 5-gallon delivery fees are based on the customer's verified service zone.

Current standard delivery fees are:

Zone 1: $7.50 per scheduled delivery
Zone 2: $14.99 per scheduled delivery

The applicable delivery service fee is displayed separately as part of the customer's recurring service configuration.

Shopify checkout may display Local Delivery, Shipping, or a similar fulfillment method as $0.00 or Free. This means there is no additional checkout shipping charge.

It does not mean that Ascension's recurring delivery service is free.

The applicable Zone 1 or Zone 2 delivery service fee remains part of the customer's recurring service plan and is shown separately in the order summary.

Recurring Service Schedule

5-gallon customers may select from available recurring service frequencies, including:

Weekly
Bi-weekly
Monthly

Delivery occurs according to the customer's active service schedule and assigned service route.

A selected frequency represents the customer's recurring service cadence and should not be interpreted as next-business-day or on-demand delivery.

Ascension may adjust specific route days, delivery windows, or service schedules as necessary to support route efficiency, holidays, weather conditions, operational requirements, or other service-area considerations.

When reasonably possible, customers will be notified of material changes affecting a scheduled delivery.

5-Gallon Bottle Deposit & Exchange

A $10 refundable bottle deposit per Ascension 5-gallon bottle is charged when bottles are initially placed into a customer's account or possession.

When the same number of eligible Ascension bottles is returned and exchanged, no additional bottle deposit is charged.

Additional deposits may apply when:

the number of bottles assigned to the customer increases;
bottles are not returned as required;
additional bottles are requested; or
account bottle inventory cannot be reconciled.

Only eligible Ascension Beverage Co. bottles may be accepted for exchange.

Bottle deposits are separate from water charges and delivery-service fees.

Hampton Pickup & Self-Service Jug Exchange

Customers may purchase and exchange Ascension 5-gallon water directly from our Hampton, Virginia location without enrolling in recurring delivery service.

Hampton pickup is available for one or more 5-gallon jugs and is not subject to the three-jug minimum required for recurring delivery.

No subscription or recurring service schedule is required. Customers may purchase water and exchange eligible Ascension 5-gallon bottles on their own schedule, subject to product availability and operating hours.

A $10 refundable bottle deposit per jug applies when a customer receives an Ascension 5-gallon bottle without providing an eligible Ascension bottle for exchange.

When an eligible Ascension bottle is returned and exchanged for a filled bottle, the customer pays the applicable water price, and no new bottle deposit is required for that exchanged bottle.

No Zone 1 or Zone 2 delivery-service fee applies to Hampton pickup.

Customers should confirm product availability and pickup readiness when applicable before arriving.

Delivery Access & Customer Responsibilities

Customers are responsible for providing complete and accurate delivery information and for maintaining reasonable access to the designated delivery location.

Recurring 5-gallon delivery customers should have eligible empty Ascension bottles available for exchange on scheduled delivery days.

If Ascension cannot safely or reasonably complete a delivery because of incorrect address information, inaccessible premises, security restrictions, unsafe conditions, missing delivery instructions, or another issue outside Ascension's reasonable control, we may contact the customer to coordinate next steps.

Additional delivery attempts, special handling, or unreconciled bottle inventory may result in additional charges where applicable.

Proof of Delivery

Ascension may use delivery-status records, photographs, timestamps, location information, or other reasonable proof-of-delivery documentation to confirm completion of a delivery.

Proof-of-delivery information may also be provided to the customer as part of the delivery notification process.

Bottled Water Delivery

Standalone bottled-water delivery requires a minimum bottled-water merchandise purchase of $35 before delivery fees, taxes, discounts, deposits, or other charges.

Standalone bottled-water delivery is subject to the same service-area delivery fees used for Ascension's recurring 5-gallon delivery service:

Zone 1: $7.50 per delivery
Zone 2: $14.99 per delivery

Delivery eligibility and zone classification are based on the customer's verified delivery address and actual driving distance from Ascension's Hampton, Virginia fulfillment location.

Customers with an active 5-gallon recurring service may also add eligible bottled-water cases to a scheduled 5-gallon delivery.

When bottled-water products are added to the same scheduled 5-gallon service delivery, no additional delivery fee applies beyond the customer's existing Zone 1 or Zone 2 delivery service fee.

For example, a customer receiving three 5-gallon jugs bi-weekly may add one or more eligible cases of bottled water to that same scheduled delivery without an additional delivery charge.

Bottled-water availability, case pricing, eligible products, and inventory may vary.

The $35 standalone bottled-water minimum does not apply when eligible bottled-water cases are added to an active 5-gallon recurring delivery.

Bottled Water Orders & Carrier Shipping

Certain bottled-water products may be available for pickup, local delivery, direct fulfillment, or carrier shipping depending on the product, destination, inventory, and ordering channel.

Carrier shipping is available only when specifically offered during checkout or confirmed by Ascension.

Orders requiring carrier shipment are processed from an applicable Ascension fulfillment location. Processing and delivery times may vary based on inventory, carrier availability, destination, weather, holidays, and other conditions outside Ascension's control.

Any delivery estimate provided for a carrier-shipped order is an estimate and is not guaranteed.

5-gallon recurring service bottles are not fulfilled through standard parcel-carrier shipping.

Complimentary Shipping

Ascension may offer complimentary carrier shipping on certain eligible products, promotions, or orders.

When offered, complimentary shipping applies only to the specific products, order types, destinations, or promotions identified at the time of purchase.

Complimentary carrier shipping does not apply to the Zone 1 or Zone 2 recurring delivery-service fee unless expressly stated otherwise.

Complimentary shipping does not guarantee expedited processing or delivery.

Order Accuracy & Delivery Issues

Customers are responsible for reviewing their order, service configuration, delivery address, contact information, and selected fulfillment method for accuracy.

Ascension is not responsible for delays, failed deliveries, returned shipments, or other fulfillment problems resulting from incorrect or incomplete information supplied by the customer.

If you experience a problem with an order, pickup, shipment, or completed delivery, please contact Ascension within 48 hours so that we can review the matter.

Email: info@ascensionbeverageco.com

Returns & Exchanges

Due to the nature of bottled water and other consumable beverage products, water product sales are final once delivered, shipped, or picked up, except where a product is damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law or Ascension policy.

Unopened water products are also final sale unless a return or other remedy is required by applicable law or expressly approved by Ascension.

This restriction applies to product returns and exchanges and does not eliminate any applicable refundable 5-gallon bottle deposit.

Bottle-deposit refunds are governed by the terms of the applicable 5-gallon service program and the return of eligible Ascension bottles.

Damaged, Defective, or Incorrect Products

If an order arrives damaged, defective, or materially different from what was ordered, contact Ascension within 48 hours and provide:

the order number or service information;
a brief description of the issue; and
clear photographs of the affected product and packaging, when applicable.

Ascension will review each matter individually.

Depending on the circumstances, Ascension may provide a replacement, account credit, refund, or another appropriate resolution.

Weather, Route & Operational Delays

Delivery schedules may be affected by severe weather, road conditions, vehicle issues, holidays, facility closures, emergencies, or other circumstances that make normal delivery unsafe or impractical.

When reasonably possible, Ascension will communicate material changes to scheduled recurring deliveries and provide updated service information.

Event & In-Person Sales

Products purchased at events, pop-ups, festivals, community activations, or other in-person sales locations are generally final sale.

Event pricing, bundles, promotions, product selection, and availability may differ from online or recurring-service pricing and are available while supplies last.