Shipping policy

SHIPPING POLICY

Shipping & Delivery

Ascension Beverage Co. currently ships eligible orders within the continental United States.

Orders are processed from our Hampton, Virginia location. Orders are typically processed within 1–3 business days after payment is confirmed. Once an order has shipped, delivery times may vary depending on the carrier, destination, weather, and other factors outside of our control.

Estimated delivery times may be provided at checkout but are not guaranteed.

Complimentary Shipping

Ascension Beverage Co. may offer complimentary shipping on eligible orders. Complimentary shipping applies to standard ground delivery only and will be automatically applied at checkout when available.

Complimentary shipping does not guarantee expedited processing or expedited delivery.

Local Pickup

Local pickup may be available for select orders from our Hampton, Virginia location. If local pickup is available at checkout, customers will receive instructions regarding pickup timing and order readiness.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Local Delivery

Local delivery may be available for select service areas and eligible orders. Delivery availability, fees, and minimum order requirements may vary based on location and order size.

Customers are responsible for providing accurate delivery information at checkout. If no one is available to receive the order at the delivery location, Ascension Beverage Co. may contact the customer to coordinate next steps. Additional delivery attempts may be subject to an additional fee.

Order Accuracy & Delivery Issues

Please ensure that all shipping, pickup, and delivery information is accurate at the time of checkout.

Ascension Beverage Co. is not responsible for orders delayed, misdelivered, returned, or unable to be completed due to incorrect or incomplete information provided by the customer.

If you experience an issue with your order or delivery, please contact us at info@ascensionbeverageco.com within 48 hours of delivery or pickup so we can review the matter and assist where possible.

No Returns or Exchanges

Due to the nature of our products, all sales are final.

Ascension Beverage Co. does not accept returns or exchanges on bottled water products. This policy helps protect product safety, quality, and compliance with food and beverage handling standards.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at info@ascensionbeverageco.com and include:

Your order number
A brief description of the issue
Clear photos of the damaged product and packaging

We will review each case individually. At our discretion, Ascension Beverage Co. may offer a replacement, credit, refund, or other resolution.

Event Sales

Products purchased in person at events, pop-ups, festivals, or community activations are final sale. Event pricing, bundles, promotions, and availability may vary by event and are available while supplies last.