Purified
APHAIRION® Purified
Clean, neutral purified water for customers who prefer a straightforward everyday hydration profile.
$7.99
/ jug
5-Gallon Delivery • Coming Soon
Service Details
5-Gallon Water Delivery, Explained.
Learn how Ascension’s recurring 5-gallon service works, how delivery zones are confirmed, how bottle exchanges and deposits are handled, and what to expect before service begins.
Home is now the place to configure and reserve your service.
This page is designed to help you understand the program before you commit.
Delivery & Pickup
Your full address determines the delivery zone.
Ascension’s developing 60-mile service area extends across communities throughout Hampton Roads and select nearby areas of northeastern North Carolina. Final zone assignment is based on confirmed driving distance from our Hampton fulfillment point, not ZIP code, municipal boundary, or state line.
Delivery Zones
Simple zone pricing tied to confirmed route distance.
ZONE 1
0–30 Miles
$7.50 delivery fee for addresses confirmed within
0–30 driving miles of Hampton.
ZONE 2
31–60 Miles
$14.99 delivery fee for addresses confirmed within
31–60 driving miles. Designated route days may apply
as customer density develops.
PICKUP
Hampton Pickup
Pickup is available at the Hampton location with no service fee.
Why Full-Address Validation Matters
City and ZIP boundaries do not always match delivery mileage.
Large ZIP codes and municipalities can span more than one distance band. Ascension therefore validates the complete service address before assigning the confirmed delivery zone and fee.
1
Enter the full service address
Street, city, state, and ZIP are used for routing.
2
Driving distance is confirmed
The system calculates route distance from the Hampton origin.
3
Your confirmed fee is applied
The customer summary updates to the authoritative zone and
service fee before reservation.
Ready to configure your service?
Use the homepage builder to confirm your address, choose your water, quantity, delivery cadence, and cooler preference.
Water Profiles
Choose the water profile that fits your routine.
Two water profiles are available at launch: purified and natural spring. The homepage builder lets you configure the profile and quantity you expect to need.
Natural Spring
Ascension Springâ„¢
Crisp natural spring water for customers who value a naturally derived water profile.
$9.99
/ jug
New Customer Benefit
Start with 25% off your first water order.
New recurring-service customers receive 25% off the water portion of their first order. Delivery fees and refundable bottle deposits are not discounted.
25% OFF
Bottle Exchange & Deposits
The bottle stays in the service loop.
The refundable deposit protects the reusable bottle inventory that supports recurring delivery. It is not an additional water charge.
$10 refundable deposit
Applies when each Ascension 5-gallon bottle is first placed into
your account.
Equal exchange, no new deposit
When the same number of empty Ascension bottles are returned,
no additional bottle deposit is due.
Additional bottles require deposit
If you increase the number of bottles in active circulation,
each additional bottle receives the standard refundable deposit.
Ascension bottles only
Bottles from other providers are not accepted for exchange or
Ascension deposit credit.
Refundable means refundable.
When service ends, applicable bottle deposits are returned after the corresponding Ascension bottles are returned in accordance with the service policy.
Delivery Rhythm
Choose a cadence that matches consumption.
The best schedule depends on how quickly your household or workplace moves through water.
Weekly
Best for higher recurring usage.
A strong fit for larger households, offices, teams, and locations with consistent weekly consumption.
Bi-Weekly
Balanced for steady usage.
A practical middle ground for customers who consume consistently but do not require weekly replenishment.
Monthly
Best for lighter recurring usage.
A good starting point for customers with lower consumption or those who prefer fewer scheduled service visits.
Cooler & Dispenser Options
Use your own dispenser or ask for help.
The service can support customers who already have a compatible dispenser as well as customers interested in rental options or setup guidance.
I already have a dispenser
Select this in the builder if you already have a compatible
5-gallon setup.
I am interested in a rental cooler
Use the builder to indicate rental interest so available options
can be reviewed before activation.
I need help choosing
Select this option if you want Ascension to review your intended
use and help determine the right setup.
Service That Scales With Your Needs
Residential, business, and commercial service built on one flexible framework.
Residential
Home delivery
Recurring delivery for households. Residential service starts at 3 jugs per active service plan.
Business
Office and small-business delivery
Designed for offices, studios, salons, professional spaces, and other recurring workplace hydration needs.
Commercial
Higher-volume service
For facilities, hospitality, institutions, and customers whose volume or service requirements warrant a more tailored review.
The Ascension Service Standard
Clear pricing. Flexible service. Local accountability.
Our service standards focus on the commitments we can control from day one while delivery history and route performance continue to develop.
Clear Pricing
Water pricing, delivery fees, and refundable bottle deposits are
clearly defined before recurring service begins.
Flexible Recurring Service
Choose weekly, bi-weekly, or monthly service with published
options for approved changes, skips, and pauses.
Address-Based Confirmation
Delivery eligibility and zone pricing are determined using
confirmed driving distance from Hampton.
Local Accountability
Ascension serves homes and businesses throughout the region
directly from our Hampton operation.
Service Policies
Built for recurring service, with flexibility when plans change.
Skip deliveries
Customers may use up to two skips in a rolling 12-month period.
Pause service
Service may be paused for up to 60 days. Route position is not
guaranteed during the pause, and regular service resumes after
the approved pause period ends.
3 PM cutoff
Changes intended for next-day service should be submitted by
3 PM Eastern Time.
Route days may apply
Extended service areas may be scheduled on designated delivery
days as customer density and route efficiency develop.
Need to change or pause service after launch?
The customer portal will be the primary place to manage recurring service once subscriptions are activated.
Pre-Launch
What happens after you reserve?
A pre-launch reservation captures intent. It does not create a paid subscription or charge your payment method.
1. Configure your plan
Choose customer type, service method, full address, water profile,
quantity, cadence, and cooler preference.
2. Address and pricing are validated
The system confirms driving distance, delivery zone, delivery fee,
and plan estimates.
3. Ascension reviews the reservation
Your reservation is stored with the service details needed for
launch planning and route preparation.
4. Activation happens later
Recurring service and payment are activated only after the service
is ready to begin and the next-step process is confirmed.
Ready to Configure?
Build your 5-gallon service plan from the homepage.
Enter your full address, see your confirmed service area, choose your water and frequency, and reserve the service you expect to need.