Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

Recurring 5-Gallon Service

Ascension Beverage Co. offers recurring 5-gallon water delivery on available weekly, bi-weekly, and monthly service schedules.

Customers may cancel their recurring service at any time, subject to the timing requirements below.

Cancellation Timing

Cancellation requests must be submitted by 3:00 PM Eastern Time on the business day before the customer's next scheduled delivery for the cancellation to take effect before that delivery.

Cancellation requests received after this cutoff may take effect after the next scheduled service has been completed.

If an order or recurring charge has already been processed, prepared, routed, or fulfilled before the cancellation becomes effective, that order may remain payable and is not automatically eligible for refund.

Cancellation applies to future recurring service and does not retroactively cancel previously completed or already-processed deliveries.

Service Changes

The same 3:00 PM Eastern Time on the business day before the scheduled delivery cutoff applies to other recurring-service changes, including:

quantity changes;
water-type changes;
frequency changes;
service skips;
delivery or pickup changes; and
other adjustments affecting the next scheduled service.

Changes received after the applicable cutoff may take effect beginning with the following scheduled service.

Ascension may provide additional service-specific instructions through the customer portal, account communications, or delivery notifications.

Bottle Deposits Upon Cancellation

Cancellation of recurring service does not automatically refund outstanding 5-gallon bottle deposits.

The $10 refundable bottle deposit per Ascension 5-gallon bottle is eligible for refund after all applicable Ascension bottles have been returned and the customer's bottle inventory has been reconciled.

Missing, unreturned, damaged beyond normal use, or otherwise unreconciled bottles may reduce the amount of deposit eligible for refund.

Bottle-deposit refunds are separate from refunds or adjustments associated with water purchases or delivery-service charges.

Final Bottle Return

Customers ending recurring delivery service are responsible for returning any Ascension 5-gallon bottles remaining in their possession.

Ascension may coordinate a final bottle pickup where available, or customers may return eligible bottles to the Hampton location in accordance with current return procedures.

Once eligible bottles have been returned and the customer's bottle inventory has been reconciled, any applicable refundable bottle deposit may be processed.

Skips and Pauses

Customers who do not wish to permanently cancel service may be eligible to skip or pause recurring service in accordance with Ascension's current service terms.

A skip or pause does not constitute cancellation of the recurring subscription unless the customer separately requests cancellation.

Any applicable limits, duration requirements, fees, or other conditions associated with skips or pauses will be disclosed through the customer account, service terms, or applicable service communications.

Requests to skip or pause the next scheduled service must also be submitted by 3:00 PM Eastern Time on the business day before the scheduled delivery.

Bottled-Water Add-Ons

Eligible bottled-water products may be added to a scheduled 5-gallon delivery.

Cancellation of the recurring 5-gallon service may also cancel future bottled-water add-ons associated with future scheduled 5-gallon deliveries.

Any bottled-water add-on that has already been processed, prepared, routed, delivered, or otherwise fulfilled remains subject to Ascension's applicable Refund & Return Policy.

Standalone bottled-water purchases are governed separately by Ascension's Shipping & Delivery Policy and Refund & Return Policy.

Already Processed or Completed Deliveries

Cancellation applies prospectively.

Water charges, Zone 1 or Zone 2 delivery-service fees, bottled-water add-ons, bottle deposits, or other authorized charges associated with a delivery that has already been processed or completed are not automatically refundable solely because the recurring service is later canceled.

Damaged, defective, or incorrect products remain subject to Ascension's Refund & Return Policy.

Hampton Pickup After Cancellation

Customers are not required to maintain a recurring subscription to purchase 5-gallon water from Ascension's Hampton location.

After canceling recurring delivery service, customers may continue to purchase one or more 5-gallon jugs through Hampton Pickup & Self-Service Jug Exchange, subject to product availability and current pickup terms.

The three-jug minimum and Zone 1 or Zone 2 delivery-service fees apply to recurring delivery service and do not apply to Hampton self-service pickup.

Customers exchanging an eligible Ascension bottle for a filled bottle do not pay a new bottle deposit for the exchanged bottle.

How to Cancel

Customers may cancel recurring service through the available customer account or subscription-management options, or by contacting Ascension Beverage Co.

To avoid the next scheduled delivery, cancellation requests must be received by 3:00 PM Eastern Time on the business day before the scheduled delivery.